Patient Services Specialist - Front Desk & Scheduling

Centralus Health; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support front desk and clinical staff. The role varies daily based on staffing needs and involves assisting patients and staff with clerical and some clinical activities, including check-in and scheduling.

You will verify demographics, collect co-pays, and route calls, with a focus on accuracy and empathy. The position requires a high school diploma, strong computer skills (Medent and MS Office), and the ability to

Qualifications

• Schedule patient appointments.
• Good time management and prioritization skills.
• Good computer skills; Medent and Microsoft Office are utilized.
• High school diploma or equivalent.

Responsibilities

• Check in patients upon arrival.
• Verify/update patient demographics.
• Collect outstanding balances and co-pays.
• Assist with scheduling labs, x-rays, procedures, or testing; send orders.
• Take messages and triage phone calls.

Skills

Schedule appointments

Time management

MS Office

EMR usage

Education

High school diploma or equivalent

Tools

Medent

Microsoft Office

Job description

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support front desk and clinical staff. The role varies daily based on staffing needs and involves assisting patients and staff with clerical and some clinical activities, including check-in and scheduling.

You will verify demographics, collect co-pays, and route calls, with a focus on accuracy and empathy. The position requires a high school diploma, strong computer skills (Medent and MS Office), and the ability to