Patient Services Representative - Front Desk & Scheduling

Cayugahealth; Town of Ithaca (NY); On-site; USD 19,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support physicians and staff with clinical and clerical tasks and help patients navigate the practice. The role varies daily based on staffing and patient flow, requiring friendly communication and accurate data entry.

Responsibilities include checking in patients, updating demographics, collecting balances and co-pays, and coordinating scheduling for labs, x-rays or procedures.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent time management and prioritization in a busy clinic setting.
• Proficiency with Medent EMR and Microsoft Office tools.

Responsibilities

• Check in patients upon arrival and verify demographics.
• Collect outstanding balances and co-pays; assist with scheduling.
• Coordinate labs, x-rays, procedures, or testing; send orders.
• Take messages and triage phone calls for clinic staff.

Skills

Verbal and written communication

Customer service skills

Data entry / computer skills

Medent EMR familiarity

Multi-tasking

Education

High school diploma or equivalent

Tools

Medent

Microsoft Office

Job description

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support physicians and staff with clinical and clerical tasks and help patients navigate the practice. The role varies daily based on staffing and patient flow, requiring friendly communication and accurate data entry.

Responsibilities include checking in patients, updating demographics, collecting balances and co-pays, and coordinating scheduling for labs, x-rays or procedures.