Patient Services Specialist: Front Desk & Care Support

Cayugahealth; Town of Ithaca (NY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca is seeking a patient services representative to support clinicians and front-d desk staff with a range of clerical and clinical tasks, including patient check-in, billing coordination, scheduling, and care coordination.

The role prioritizes accurate demographic data, timely collection of balances, and triage of calls in a fast-paced practice, onsite at Cayuga Park Lane in Ithaca, NY. Strong computer skills and EMR familiarity are preferred.

Qualifications

• Schedule patient appointments.
• Good time management and prioritization.
• Proficient computer skills; Medent and Microsoft Office are used.

Responsibilities

• Check in patients upon arrival.
• Verify/update patient demographics.
• Collect outstanding balances and co-pays.
• Assist with scheduling labs, x-rays, procedures, or testing; send orders.
• Take messages and triage phone calls.

Skills

Schedule patient appointments

Time management

Computers (Medent, MS Office)

Education

High school diploma or equivalent

College-level healthcare support training

Tools

Medent

Microsoft Office

Job description

Cayuga Health in Ithaca is seeking a patient services representative to support clinicians and front-d desk staff with a range of clerical and clinical tasks, including patient check-in, billing coordination, scheduling, and care coordination.

The role prioritizes accurate demographic data, timely collection of balances, and triage of calls in a fast-paced practice, onsite at Cayuga Park Lane in Ithaca, NY. Strong computer skills and EMR familiarity are preferred.