Patient Services & Scheduling Coordinator

AON Central Services, LLC; Fort Wayne (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

AON Central Services, LLC is seeking a Patient Services Specialist to provide high-quality front-end patient support in Fort Wayne. The role includes managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

Responsibilities vary by office size and staffing, with cross-coverage across stations; strong communication, attention to detail, and multitasking are essential in this multi-site healthcare setting.

Qualifications

• Minimum of one year experience in a healthcare setting.
• Physician office experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage competing priorities and multitask in a fast-paced environment.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients according to policy and document status in the EMR.
• Verify and update patient demographics as required.
• Collect, post patient payments, issue receipts, and notify Financial Counselor when needed.
• Schedule and manage appointments including new patients and follow-ups.
• Maintain physician schedules and resolve scheduling conflicts.
• Document and relay hospital consults and urgent information to care teams.
• Balance cash drawers and prepare daily close documentation.
• Ensure HIPAA compliance and accurate medical records management.

Skills

Healthcare experience

Physician office experience

Interpersonal skills

Communication skills

Multitasking

Organizational skills

MS Word

MS Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

AON Central Services, LLC is seeking a Patient Services Specialist to provide high-quality front-end patient support in Fort Wayne. The role includes managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

Responsibilities vary by office size and staffing, with cross-coverage across stations; strong communication, attention to detail, and multitasking are essential in this multi-site healthcare setting.