Patient Services Front Desk Specialist

OneOncology; Cullman (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

OneOncology is seeking a Front Desk Receptionist to greet patients and guests in the lobby, check them in, and route them to the appropriate areas. This role supports the core oncology team by providing information, coordinating with clinics, and maintaining a welcoming, efficient front desk.

The ideal candidate has strong communication skills, confidentiality, and the ability to multi-task in a busy medical office.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to identify and resolve problems promptly; analyze information effectively.
• Ability to multitask and maintain commitment to patient care.
• Capable of handling difficult or emotional situations; respond to service requests.
• Must maintain confidentiality.
• Follow policies and complete administrative tasks accurately and on time.
• Demonstrate sound judgment and timely decisions.
• Remain tactful and calm under pressure.
• Be dependable and punctual.

Responsibilities

• Greet patients and visitors in the lobby and alert staff as needed.
• Ensure paperwork and orders are complete before forwarding.
• Operate office equipment to transmit information.
• Provide patients with location information for departments and services.
• Answer telephones and direct clinical questions to staff.
• Interface with schedulers, physicians' offices, and hospitals.
• Maintain a clean and orderly lobby.
• Maintain patient account information by confirming insurance and collecting copays.
• Other duties as assigned.

Skills

Communication

Problem solving

Multitasking

Emotional resilience

Confidentiality

Policy compliance

Judgment

Calm under pressure

Dependability

Education

High school diploma or equivalent

Job description

OneOncology is seeking a Front Desk Receptionist to greet patients and guests in the lobby, check them in, and route them to the appropriate areas. This role supports the core oncology team by providing information, coordinating with clinics, and maintaining a welcoming, efficient front desk.

The ideal candidate has strong communication skills, confidentiality, and the ability to multi-task in a busy medical office.