Oncology Patient Services Specialist

US Oncology Inc.; Cincinnati (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance plans

Dental and vision insurance plans

401K plan

Profit sharing plan for clinical staff

Competitive salaries

Disability and life insurance

Paid holidays

Generous PTO plan

Tuition reimbursement

Professional development program

Wellness program

Yearly merit raises

Opportunities for advancement

Job summary

US Oncology Inc. is seeking a Patient Services Coordinator to warmly greet patients and families, register and schedule appointments, and relay messages between patients and clinical staff.

The role emphasizes accuracy in paperwork, insurance updates, and co-pay collection while maintaining confidentiality in a busy oncology setting. You will support administrative tasks, maintain a neat lobby area, and assist with general office duties.

Qualifications

• High school diploma or equivalent is required.
• Receptionist or office experience preferred.
• Proficiency with MS Office applications.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner and checks in patients.
• Provides and explains paperwork for the patient to complete prior to examination and collects required information.
• Answers, screens, and responds to routine questions and routes to appropriate personnel; relays messages accurately.
• Schedules returning appointments and provides patients with time, location and instruction details.
• Maintains patient charts and updates demographics and insurance information as needed.
• Ensures confidentiality and HIPAA compliance with regards to patient records; performs other duties as assigned.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

US Oncology Inc. is seeking a Patient Services Coordinator to warmly greet patients and families, register and schedule appointments, and relay messages between patients and clinical staff.

The role emphasizes accuracy in paperwork, insurance updates, and co-pay collection while maintaining confidentiality in a busy oncology setting. You will support administrative tasks, maintain a neat lobby area, and assist with general office duties.