Patient Services Specialist - Front Desk & Scheduling

Valley-Family-Health-Care; Payette (ID); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Valley-Family-Health-Care in Idaho is seeking a Patient Service Representative Float to support front-desk operations. You will greet patients, register them, collect payments, verify insurance, and manage appointment scheduling using the clinic's electronic health record system.

The role emphasizes friendly customer service, accurate data entry, and effective communication with patients and staff. Previous healthcare front-desk experience is preferred; bilingual English/Spanish is valued for

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience required; healthcare/medical office experience preferred.
• Electronic health record experience is a plus.
• Excellent communication skills with a friendly customer-service mindset.
• Typing 45-50 wpm.

Responsibilities

• Greet patients as they check in and register according to protocols.
• Assist patients to complete forms including medical insurance details.
• Ensure patient data and billing information is accurate and up to date.
• Inform patients about procedures, policies, and appointment delays or changes.
• Move patients through appointments (check in, wait, check out).
• Answer calls, manage inquiries, and direct calls as needed.
• Collect co-pays and payments; enroll patients in sliding fee scale where applicable.
• Enter charges, payments and adjustments daily.
• Maintain registration records and daily journals.
• Verify insurance eligibility and PCP; balance cash drawer.
• Scan documents into the practice management system.
• Call patients for reminders and for missed appointments.
• Maintain stock of forms and office supplies; keep reception area tidy.
• Support VFHC quality measures and safeguard patient privacy.

Skills

Customer service experience

Bilingual - English/Spanish

Excellent communication skills

Typing 45-50 wpm

MS Word, Excel, Outlook experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Valley-Family-Health-Care in Idaho is seeking a Patient Service Representative Float to support front-desk operations. You will greet patients, register them, collect payments, verify insurance, and manage appointment scheduling using the clinic's electronic health record system.

The role emphasizes friendly customer service, accurate data entry, and effective communication with patients and staff. Previous healthcare front-desk experience is preferred; bilingual English/Spanish is valued for