Patient Services Specialist — Front Desk & Scheduling

Saint Alphonsus; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Alphonsus Health System in Boise, ID is seeking a Patient Service Representative for the Bown Crossing Family Medicine Clinic. Join a team focused on compassionate patient experience and efficient front-desk operations.

The role involves greeting patients, check-in, collecting co-pays, answering calls, scheduling, verifying insurance, and updating information in EPIC. Strong customer service and accuracy are essential for this full-time day-shift position.

Qualifications

• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.

Responsibilities

• Check in patients for appointments and collect co-pays.
• Answer telephones and take accurate messages.
• Schedule appointments and verify insurance eligibility.
• Update patient information in EPIC.
• Provide excellent customer service and communicate effectively with patients and families.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

EPIC EHR

Job description

Saint Alphonsus Health System in Boise, ID is seeking a Patient Service Representative for the Bown Crossing Family Medicine Clinic. Join a team focused on compassionate patient experience and efficient front-desk operations.

The role involves greeting patients, check-in, collecting co-pays, answering calls, scheduling, verifying insurance, and updating information in EPIC. Strong customer service and accuracy are essential for this full-time day-shift position.