Patient Experience & Scheduling Specialist

Northwesternmedicine; Warrenville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits

Sign-on bonus eligibility

Job summary

Northwestern Medicine is hiring a Patient Services Representative to support the medical practice office. You will greet patients, register them, verify insurance, collect co-pays, and update demographics.

You’ll answer phones, schedule appointments, and coordinate outside testing while serving as a liaison between patients and the practice. The role emphasizes high level customer service, accuracy in daily reconciliation, chart preparation, and maintaining patient confidentiality in all tasks.

Qualifications

• High school diploma or GED.
• 0–2 years experience in a customer service position.
• Bachelor’s degree preferred.
• 1–3 years prior physician office experience preferred.
• Working knowledge of medical terminology preferred.

Responsibilities

• Greets patients as they enter the office.
• Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Ensures patient safety and confidentiality in daily tasks.
• Completes daily reconciliation report to ensure charges are entered correctly.
• Pulls charts and readies them for next day appointments; files completed patient charts daily.
• Files test/procedure results in patient records after physician signs off.
• Liaises with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to appointments to ensure consents are current.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is hiring a Patient Services Representative to support the medical practice office. You will greet patients, register them, verify insurance, collect co-pays, and update demographics.

You’ll answer phones, schedule appointments, and coordinate outside testing while serving as a liaison between patients and the practice. The role emphasizes high level customer service, accuracy in daily reconciliation, chart preparation, and maintaining patient confidentiality in all tasks.