Patient Services Specialist – Front Desk & Scheduling

City of Hope; Maplewood (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

Tuition Reimbursement

Wellness program

Free Parking

Job summary

Minnesota Oncology is seeking a front office professional to support patient intake and scheduling. You will handle calls, set referrals, and ensure accurate patient data in the EMR system, contributing to efficient clinic operations.

The role requires basic computer skills and a preference for candidates with healthcare experience, including familiarity with EMR and scheduling systems. Office environment with patient interactions.

Qualifications

• High School Diploma or Equivalent is Required
• Basic Computer Skills
• Previous healthcare experience strongly desired
• Use of EMR systems and electronic scheduling systems strongly desired

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel.
• Schedules patient referrals and returning patients in the computer system per guidelines; cancels/reschedules as needed.
• Sets up new and referred patients in the system with proper documentation and coding.
• Ensures insurance, demographic, and eligibility information is obtained and entered accurately.
• Obtains and enters insurance authorization and referrals in patient charts/EMR.
• Maintains patient confidentiality per policy.
• Supports front office efficiency and may cover other front office functions.
• Prepares correspondence, memos, forms, and other typing for supervisor.
• Communicates test scheduling and prep requirements as needed.

Skills

Customer service

Multi-tasking

Prioritize tasks

Organizational skills

Detail-oriented

Independent & collaborative

Self-starter

Education

High School diploma or equivalent

Tools

Electronic medical records (EMR)

Electronic scheduling systems

Job description

Minnesota Oncology is seeking a front office professional to support patient intake and scheduling. You will handle calls, set referrals, and ensure accurate patient data in the EMR system, contributing to efficient clinic operations.

The role requires basic computer skills and a preference for candidates with healthcare experience, including familiarity with EMR and scheduling systems. Office environment with patient interactions.