Patient Services Specialist — Front Desk & Scheduling

The US Oncology Network; Maplewood (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Generous PTO

Short-term & Long-term Disability

Job summary

Minnesota Oncology is seeking an organized and customer-focused Front Office Assistant to join our team. You will handle incoming calls, schedule referrals, and register new patients in our EMR system, while ensuring accurate insurance and demographic information.

The role requires basic computer skills and, ideally, prior healthcare experience. You will operate in a patient-centered environment with a focus on confidentiality and efficient front-office operations.

Qualifications

• High School Diploma or Equivalent required.
• Basic computer skills required.
• Healthcare experience preferred.
• Experience with EMR and scheduling systems is desirable.

Responsibilities

• Answers all incoming calls and directs to appropriate personnel; pages clinic staff as needed.
• Schedules patient referrals and returning patients in the system per physician/office guidelines.
• Sets up new and referred patients in the system with proper documentation and coding.
• Ensures insurance, demographic, and eligibility information is collected and entered accurately.
• Obtains insurance authorizations and related correspondence for referrals in EMR.
• Maintains patient confidentiality per regulations.
• Supports front office operations and covers other front office tasks as needed.
• Prepares correspondence, memos, forms, and other typing tasks as requested.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Communication skills

Education

High School Diploma or Equivalent

Tools

EMR systems

Electronic scheduling systems

Job description

Minnesota Oncology is seeking an organized and customer-focused Front Office Assistant to join our team. You will handle incoming calls, schedule referrals, and register new patients in our EMR system, while ensuring accurate insurance and demographic information.

The role requires basic computer skills and, ideally, prior healthcare experience. You will operate in a patient-centered environment with a focus on confidentiality and efficient front-office operations.