Patient Services Specialist — Front Desk & Scheduling

Southern West Virginia Health System; Logan (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern West Virginia Health System is seeking a Patient Services Representative to greet and register patients, answer calls, and support front-desk operations. This full-time role offers a Monday–Friday schedule with some variance for coverage, and an emphasis on delivering compassionate, efficient service in a busy clinic setting.

Responsibilities include handling the switchboard, patient check-ins, data entry, payments, and coordinating with staff to ensure smooth workflows.

Qualifications

• High school diploma or equivalent with at least one year of receptionist/office experience.
• Strong customer service and communication skills.
• Proficient in basic computer operations and data entry.

Responsibilities

• Answers a multiline switchboard and directs calls, takes messages, or routes matters as needed.
• Registers patients and greets visitors.
• Coordinates front desk activities and interdepartmental communications for smooth operation.
• Assists with appointment checks and schedule coordination.
• Accepts cash payments and issues receipts.
• Performs routine data entry and supports training of new staff.
• Acts as float, covering multiple sites as needed.
• Operates standard office equipment and performs other duties as assigned.

Skills

Customer Service

Verbal Communication

Organization

Teamwork

Collaboration

Computer Skills

Education

High School Diploma

1 year of office/reception experience

Job description

Southern West Virginia Health System is seeking a Patient Services Representative to greet and register patients, answer calls, and support front-desk operations. This full-time role offers a Monday–Friday schedule with some variance for coverage, and an emphasis on delivering compassionate, efficient service in a busy clinic setting.

Responsibilities include handling the switchboard, patient check-ins, data entry, payments, and coordinating with staff to ensure smooth workflows.