Front Office Patient Services Associate — Scheduling & Check-In

Familycare-Health-Centers-; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Short Term Disability and Life Ins

Job summary

FamilyCare Health Centers is seeking a Patient Services Associate for the Patrick Street location in Charleston, WV. The role involves greeting patients, checking them in, scheduling appointments, and routing calls to support efficient front office operations.

Responsibilities include data entry in the EHR, processing release of records, and assisting with daily office tasks to ensure a smooth patient experience and accurate record keeping.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to operate computer systems and enter data accurately.

Responsibilities

• Welcome patients and maintain a positive atmosphere in the waiting area.
• Check-in patients: update demographics, collect insurance, enter visit data in the EHR.
• Check-out patients: address balances and schedule follow-up visits.
• Process release of records as needed and route inquiries appropriately.
• Answer phones and route calls; schedule appointments and inform patients of prep requirements.

Skills

Customer service

Data entry

Communication skills

Front desk

Education

High school diploma or equivalent

Tools

EHR software

Job description

FamilyCare Health Centers is seeking a Patient Services Associate for the Patrick Street location in Charleston, WV. The role involves greeting patients, checking them in, scheduling appointments, and routing calls to support efficient front office operations.

Responsibilities include data entry in the EHR, processing release of records, and assisting with daily office tasks to ensure a smooth patient experience and accurate record keeping.