Patient Service Specialist: Front Desk & Scheduling Expert

BOONE MEMORIAL HOSPITAL; Madison (WV); On-site; USD 35,000 - 48,000; Full time

Job summary

Boone Memorial Health is seeking a Patient Service Specialist to provide front-desk support in an outpatient setting. You will register patients, verify insurance, schedule appointments, collect co-pays, and maintain confidential records with HIPAA compliance.

The role requires excellent communication, customer service, and organizational skills in a fast-paced clinic environment. Strong teamwork and proficiency with EHR systems are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities in a clinical front-office setting.
• Proficient with Microsoft Office and basic office equipment.

Responsibilities

• Greet and assist patients, visitors, and staff in person and by phone.
• Register patients and verify insurance information.
• Schedule appointments and manage daily provider calendars.
• Collect co-pays and process payments per policy.
• Maintain accurate patient records with confidentiality per HIPAA.
• Coordinate with departments to ensure smooth patient flow.

Skills

Communication skills

Customer service

Organization

Time management

Microsoft Office

HIPAA compliance

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Boone Memorial Health is seeking a Patient Service Specialist to provide front-desk support in an outpatient setting. You will register patients, verify insurance, schedule appointments, collect co-pays, and maintain confidential records with HIPAA compliance.

The role requires excellent communication, customer service, and organizational skills in a fast-paced clinic environment. Strong teamwork and proficiency with EHR systems are preferred.