Patient Service Representative

Southern West Virginia Health System; Logan (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern West Virginia Health System is seeking a Patient Services Representative to greet and register patients, answer calls, and support front-desk operations. This full-time role offers a Monday–Friday schedule with some variance for coverage, and an emphasis on delivering compassionate, efficient service in a busy clinic setting.

Responsibilities include handling the switchboard, patient check-ins, data entry, payments, and coordinating with staff to ensure smooth workflows.

Qualifications

• High school diploma or equivalent with at least one year of receptionist/office experience.
• Strong customer service and communication skills.
• Proficient in basic computer operations and data entry.

Responsibilities

• Answers a multiline switchboard and directs calls, takes messages, or routes matters as needed.
• Registers patients and greets visitors.
• Coordinates front desk activities and interdepartmental communications for smooth operation.
• Assists with appointment checks and schedule coordination.
• Accepts cash payments and issues receipts.
• Performs routine data entry and supports training of new staff.
• Acts as float, covering multiple sites as needed.
• Operates standard office equipment and performs other duties as assigned.

Skills

Customer Service

Verbal Communication

Organization

Teamwork

Collaboration

Computer Skills

Education

High School Diploma

1 year of office/reception experience

Job description

Patient Services Position Available!

Type: Full Time

Hours: Monday, Tuesday, Wednesday, Friday 8:00AM - 5:00PM Thursday 8:00AM-6:00pm

Southern WV Health System is looking for someone who wants to become part of a supportive, positive workplace where your contributions truly matter. We provide competitive pay and an exceptional benefits package, including vacation time, sick leave, paid holidays, medical, dental, vision, life, accident insurance and more, plus a 403(b) retirement plan with a 3% employer match after your first year of full-time employment.

Job Statement/Summary

The Patient Service Representative supports the delivery of patient care by greeting and registering patients and answering incoming phone calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

• Answers a multiline switchboard and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters, or making referrals.
• Registers patients.
• Greets members of the public when they enter buildings and assist them in addressing their needs.
• Coordinates activities in the front desk area with other employees to ensure a smooth operation.
• Coordinates the building’s communications such as the use of the intercom system and transfers.
• Assists in checking appointments.
• Accepts cash payments from clients and writes receipts.
• Performs routine data entry.
• Helps to ensure that the safety, health, and wellbeing of clients while they are in the lobby area.
• Submits documentation in a timely and accurate manner.
• Supports the training of new employees in the department.
• Performs functions they are crosstrained on, including medical records, intakes, and scheduling.
• Acts as a float, traveling from sitetosite to help with coverage when needed.
• Operates normal office equipment such as computers, fax machines, and copiers.
• Performs other duties as assigned.

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

• Customer Service
• Communication (verbal)
• Organization
• Collaboration
• Teamwork
• Computer Skills

Education (level and type) and Related Work Experience

Candidates will have a high school diploma (or equivalent) and one year of experience as a receptionist or related position in an office environment.