Patient Service Specialist - Front Desk & Scheduling

Westchester Medical Center; City of Kingston (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Westchester Medical Center is seeking a Patient Service Representative to greet patients in person, over the phone, or via electronic communication. The role involves scheduling, updating information, check-in/out procedures, and serving as a liaison between patients and management.

The position requires strong customer service skills, familiarity with medical office procedures, and the ability to translate for non-English speaking patients when needed.

Qualifications

• Minimum of 1 year of customer service or medical office experience.
• High school diploma required; an associate degree is preferred.
• Bilingual English/Spanish is preferred but not required.

Responsibilities

• Greet patients and verify appointment information.
• Register new patients and assist with forms.
• Update patient information in the EMR.
• Schedule appointments and handle referrals.
• Answer calls and triage patient care inquiries.
• Accept payments and reconcile cash drawer.
• Provide translation for non-English speaking patients when needed.
• Maintain confidentiality and a professional environment.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office

Job description

Westchester Medical Center is seeking a Patient Service Representative to greet patients in person, over the phone, or via electronic communication. The role involves scheduling, updating information, check-in/out procedures, and serving as a liaison between patients and management.

The position requires strong customer service skills, familiarity with medical office procedures, and the ability to translate for non-English speaking patients when needed.