Patient Services Specialist - Front Desk & Scheduling

Summit Health; Livingston (NJ); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

VillageMD is seeking a Patient Service Representative to greet patients, manage registrations, and support efficient clinic operations across Livingston and nearby locations. You will handle payments, verify insurance, schedule appointments, and coordinate with care teams to improve patient flow.

The role emphasizes strong customer service, English communication, and basic computer skills, with preferred experience in EHR and practice management systems, and an ability to multi-task in a

Competenze

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Mansioni

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone promptly and directs calls appropriately, taking accurate messages.
• Informs patients of delays and assists with patient comfort.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments and billing slips.
• Opens and closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, performs insurance verifications, updates patient accounts.
• Updates patient demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments per department guidelines and confirms future appointments.
• Reviews eligibility and phone reports; coordinates pre-authorizations with care team.
• Completes referrals and enters into the system per guidelines.
• Communicates problems or issues to supervisor promptly.
• Performs general clerical duties and supports other locations as needed.

Descrizione del lavoro

VillageMD is seeking a Patient Service Representative to greet patients, manage registrations, and support efficient clinic operations across Livingston and nearby locations. You will handle payments, verify insurance, schedule appointments, and coordinate with care teams to improve patient flow.

The role emphasizes strong customer service, English communication, and basic computer skills, with preferred experience in EHR and practice management systems, and an ability to multi-task in a