Patient Access & Engagement Specialist

Advocate Health; Concord (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a front desk/medical office assistant to support scheduling and patient communications. The role involves handling inbound calls, arranging appointments for physicians and clinicians, and conveying clear instructions to patients.

Responsibilities include calling patients to remind them of appointments, managing follow-ups, and assisting with prescription refills and lab results. Prior experience in a medical office or call center is preferred.

Qualifications

• High School Diploma or GED is required; an Associate degree in a healthcare related field is preferred.
• Medical, secretarial, and/or customer service experience is required.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls is preferred.
• Experience as CMA/RMA, MOA or in a call center environment is preferred.

Responsibilities

• Answers inbound and/or places outbound telephone calls and directs callers efficiently and timely.
• Schedules appointments for physicians, advanced clinical practitioners and other clinicians, and communicates instructions to patients.
• Contacts patients by phone to remind of upcoming appointments and provide special instructions.
• Takes refills, labs and test results; assists with patient message callbacks and prescription refill questions.
• Organizes and follows up on paperwork related to patient care.
• Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing.
• Identifies and initiates necessary referrals for specialist appointments, procedures or tests.

Education

High School Diploma or GED

Associates degree in healthcare related field

Job description

Advocate Health is seeking a front desk/medical office assistant to support scheduling and patient communications. The role involves handling inbound calls, arranging appointments for physicians and clinicians, and conveying clear instructions to patients.

Responsibilities include calling patients to remind them of appointments, managing follow-ups, and assisting with prescription refills and lab results. Prior experience in a medical office or call center is preferred.