Patient Experience Coordinator

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible spending accounts

Retirement plan

Education assistance

Job summary

Advocate Health in Charlotte, NC, is seeking an administrative professional for the OB/GYN department to handle patient registration, scheduling, and insurance verification in a fast-paced setting.

This full-time role (40 hours/week) offers benefits eligibility and requires strong customer service, computer skills, and familiarity with medical records software. The position emphasizes accuracy, confidentiality, and patient-focused care within a supportive team.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Provide excellent patient service and a positive patient experience.
• Interact with patients and families in sensitive situations with professionalism.
• Demonstrate critical thinking and work well in a team or independently.
• Manage patient registration, insurance verification, scheduling, and billing intake.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information including insurance and billing data.
• Assist billing and adhere to healthcare regulations; monitor inventory and medications.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Communication

Adaptability

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC, is seeking an administrative professional for the OB/GYN department to handle patient registration, scheduling, and insurance verification in a fast-paced setting.

This full-time role (40 hours/week) offers benefits eligibility and requires strong customer service, computer skills, and familiarity with medical records software. The position emphasizes accuracy, confidentiality, and patient-focused care within a supportive team.