Patient Services Lead — Front Desk & Care Coordination

Ohio State University Physicians; Dublin (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Flexible benefits package

Paid time off

Wellness program

Retirement plan

Job summary

Ohio State University Physicians in Dublin, OH is seeking a Patient Service Associate Lead to coordinate patient support services, greet patients, manage scheduling, and handle payments. This role supports day-to-day outpatient operations and requires strong customer service, communication, and organizational skills.

Travel to other clinic locations may be required, and experience with EMR systems is preferred.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Interpersonal skills to handle sensitive situations with exceptional customer service.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries.
• Performs check-out processes including co-pay collections, scheduling return visits, and providing after-visit summaries.
• Monitors length of patient wait times and notifies the appropriate staff.
• Opens and routes incoming mail; distributes correspondence and office supplies; tracks patient information.
• Requests and handles referrals and medical records for new patient appointments.
• Schedules appointments as directed.
• Maintains cash drawer, reconciles daily cash, and prepares deposits where applicable.
• Contacts insurance companies for registrations or pre-certifications as needed.
• Utilizes job-related software and systems; travel to other facilities may be required.
• Exhibits reliability, promptness, professionalism, attention to detail, and teamwork.
• Other duties or special projects as assigned.

Skills

Customer service

Problem solving

Multitasking

Verbal and written communication

Interpersonal skills

Education

High School diploma or equivalent

Tools

EMR systems

Job description

Ohio State University Physicians in Dublin, OH is seeking a Patient Service Associate Lead to coordinate patient support services, greet patients, manage scheduling, and handle payments. This role supports day-to-day outpatient operations and requires strong customer service, communication, and organizational skills.

Travel to other clinic locations may be required, and experience with EMR systems is preferred.