Patient Services Specialist - Front Desk & Scheduling

Summit Health Management; East Hanover (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Life

Disability

Vision

FSA coverages

401k savings plan

Job summary

VillageMD in East Hanover, NJ is seeking a friendly, customer-focused Patient Service Representative to greet visitors, handle registrations, schedule appointments and support billing processes.

Join a physician-led network committed to accessible, high-quality care, with opportunities to work across traditional practices, patients at home, and virtual care. Comprehensive benefits are offered and equal opportunity employment is provided.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Ability to communicate in English.
• Experience with EHR/Practice Management systems preferred.
• PSR experience preferred.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain efficient patient flow through registration.
• Answer phones and take messages.
• Inform patients of delays and assist with comfort.
• Schedule appointments according to guidelines.
• Process payments and reconcile daily cash.
• Update patient demographics and insurance information.
• Perform clerical duties (faxing, scanning, filing).
• Coordinate with staff for pre-authorizations.

Skills

Customer service

Phone etiquette

Scheduling

English proficiency

Education

High School Diploma or GED

Associate degree preferred

PSR experience preferred

Tools

EHR system

Practice Management System

Job description

VillageMD in East Hanover, NJ is seeking a friendly, customer-focused Patient Service Representative to greet visitors, handle registrations, schedule appointments and support billing processes.

Join a physician-led network committed to accessible, high-quality care, with opportunities to work across traditional practices, patients at home, and virtual care. Comprehensive benefits are offered and equal opportunity employment is provided.