Patient Services Coordinator: Front Desk & Billing

Summit Health Management; New Britain (CT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

Disability

Vision

FSA

401k

Job summary

VillageMD in New Britain, CT seeks a friendly front desk patient service representative to greet visitors, manage registration, and coordinate appointment flow.

You will answer calls, verify insurance, collect payments, update demographics, and support care teams with pre-authorizations as needed.

This role offers opportunities to work across VillageMD's network with cross-location coverage and a strong commitment to patient-centered care.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must be able to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic computer proficiency required.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greet visitors, patients and families and direct them appropriately.
• Maintain efficient patient flow during registration and provide excellent service.
• Answer calls promptly and route to the appropriate person.
• Inform patients of delays and assist with comfort.
• Post self-pay charges and collect payments with receipts.
• Accurately reconcile daily payments.
• Open/close batches, reconcile collections and prepare deposits.
• Scan insurance cards and verify eligibility using the online system.
• Update patient demographics, insurance, HIPAA forms and financial waivers.
• Schedule appointments accurately and manage waitlists.
• Confirm future appointments as needed.
• Review eligibility and phone reports.
• Schedule and enter orders for tests and procedures per workflow.
• Coordinate pre-authorizations with care resources and staff.
• Complete referrals in the system per guidelines.
• Escalate issues to supervisor promptly.

Skills

Customer service

Multitasking

Phone etiquette

HIPAA compliance

Education

High School Diploma or GED

Associate degree preferred

Heartsaver certification

Tools

EHR system

Practice Management

Job description

VillageMD in New Britain, CT seeks a friendly front desk patient service representative to greet visitors, manage registration, and coordinate appointment flow.

You will answer calls, verify insurance, collect payments, update demographics, and support care teams with pre-authorizations as needed.

This role offers opportunities to work across VillageMD's network with cross-location coverage and a strong commitment to patient-centered care.