Patient Service & Scheduling Specialist

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA

401k

Job summary

VillageMD in New Jersey is seeking a friendly Patient Service Representative/Administrative Assistant to greet patients, manage registration, schedule appointments, handle payments, verify insurance, and coordinate referrals. This on-site role supports timely patient flow and accurate records in a multi-provider setting.

The ideal candidate has a High School diploma or GED, excellent customer service, strong English communication, knowledge of medical terminology, and EHR experience.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain efficient patient flow during registration and provide patient service.
• Answer phones, direct calls, and take messages.
• Process insurance verifications and update patient accounts.
• Schedule appointments and manage waitlists.
• Handle payments, deposits, and daily reconciliations.
• Coordinate pre-authorizations with care resources.
• Communicate issues to supervisor promptly.

Skills

Customer service

English communication

EHR experience

Basic computer skills

Medical terminology

Education

High School diploma or GED

Associate Degree preferred

PSR experience preferred

Job description

VillageMD in New Jersey is seeking a friendly Patient Service Representative/Administrative Assistant to greet patients, manage registration, schedule appointments, handle payments, verify insurance, and coordinate referrals. This on-site role supports timely patient flow and accurate records in a multi-provider setting.

The ideal candidate has a High School diploma or GED, excellent customer service, strong English communication, knowledge of medical terminology, and EHR experience.