Patient Services & Scheduling Specialist

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a detail‑oriented Front Office/Registration Associate to greet patients, manage the check‑in process and maintain accurate demographic and insurance information. You’ll handle payments, verify coverage, and support scheduling while upholding high standards of service.

Based in a patient‑centered, physician‑led environment, you’ll collaborate with care teams across locations, process referrals and pre‑authorizations, and help ensure a smooth patient experience from arrival to

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Excellent customer service and communication skills.
• Ability to use standard office technology and Windows-based software.

Responsibilities

• Greet patients and direct them to the appropriate area.
• Register patients and update demographics and insurance.
• Process payments, reconcile cash, and provide receipts.
• Verify benefits and assist with insurance questions.
• Schedule appointments and manage waitlists.
• Support referrals, pre-authorizations, and clerical duties.

Skills

Customer service

Phone etiquette

Data entry

HIPAA compliance

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR systems

Practice management software

Job description

VillageMD is seeking a detail‑oriented Front Office/Registration Associate to greet patients, manage the check‑in process and maintain accurate demographic and insurance information. You’ll handle payments, verify coverage, and support scheduling while upholding high standards of service.

Based in a patient‑centered, physician‑led environment, you’ll collaborate with care teams across locations, process referrals and pre‑authorizations, and help ensure a smooth patient experience from arrival to