Patient Services Specialist – Front Desk & Scheduling

Mercy; Cape Girardeau (MO); On-site; USD 18,000 - 36,000; Part time

Benefits offered by this job

Tuition support

Paid time off

Job summary

Mercy Orthopedic Clinic - 650 S Mount Auburn is seeking a part-time Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on front desk operations, scheduling, and ensuring a seamless patient experience.

Qualifications include a high school diploma and strong communication skills, with a preference for one year of medical office experience. This position requires basic computer skills and a patient-focused, professional demeanor.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for patients and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills with empathetic, patient-focused approach.
• Accuracy and attention to detail in entering patient information and scheduling.

Responsibilities

• Greet patients and visitors and manage front desk operations to ensure a positive patient experience.
• Schedule appointments and process documentation efficiently while maintaining privacy policies.
• Support clinic workflows and assist healthcare professionals as needed.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Work under pressure

Empathy

Adaptability

Education

High school diploma

Tools

MS Word

Data entry software

Job description

Mercy Orthopedic Clinic - 650 S Mount Auburn is seeking a part-time Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on front desk operations, scheduling, and ensuring a seamless patient experience.

Qualifications include a high school diploma and strong communication skills, with a preference for one year of medical office experience. This position requires basic computer skills and a patient-focused, professional demeanor.