Patient Service Representative - Days, Part-Time

Mercy; Cape Girardeau (MO); On-site; USD 18,000 - 36,000; Part time

Benefits offered by this job

Tuition support

Paid time off

Job summary

Mercy Orthopedic Clinic - 650 S Mount Auburn is seeking a part-time Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on front desk operations, scheduling, and ensuring a seamless patient experience.

Qualifications include a high school diploma and strong communication skills, with a preference for one year of medical office experience. This position requires basic computer skills and a patient-focused, professional demeanor.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for patients and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills with empathetic, patient-focused approach.
• Accuracy and attention to detail in entering patient information and scheduling.

Responsibilities

• Greet patients and visitors and manage front desk operations to ensure a positive patient experience.
• Schedule appointments and process documentation efficiently while maintaining privacy policies.
• Support clinic workflows and assist healthcare professionals as needed.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Work under pressure

Empathy

Adaptability

Education

High school diploma

Tools

MS Word

Data entry software

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Mercy

Orthopedic Clinic - 650 S Mount Auburn

Shift: Days, Part-Time (24 hour weeks)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

• medical coverage
• dental coverage
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Call Center, PSR