Patient Services Specialist - Front Desk & Scheduling

Overlake Medical Clinics; Bellevue (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan matching

Free parking

Orca transit passes

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative to join our Bellevue clinic. You will provide customer and front office services to patients, coordinate communications among staff, patients, and providers about the patient check-in process, and manage records distribution via the Epic EMR system.

The role requires a focus on excellent customer service, strong communication, and the ability to multi-task in a fast-paced medical front office environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication

Multi-tasking

Organized

Detail oriented

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center and Clinics is seeking a Patient Services Representative to join our Bellevue clinic. You will provide customer and front office services to patients, coordinate communications among staff, patients, and providers about the patient check-in process, and manage records distribution via the Epic EMR system.

The role requires a focus on excellent customer service, strong communication, and the ability to multi-task in a fast-paced medical front office environment.