Patient Services Advocate - Front Desk & Scheduling

Overlake Ob Gyn, PC.; Bellevue (NE); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Retirement plan matching 5–7%

Free parking and Orca transit passes

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative for our Bellevue clinic. The role provides patient check-in support and front office services, coordinating communications among staff, patients, and providers with the Epic EMR system.

The position requires a high school diploma or GED and at least 1 year in medical administrative work with strong customer service and communication skills. Perks include health benefits and tuition reimbursement.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Coordinate patient check-in processes and front office services.
• Facilitate communication among staff, patients, and providers about patient flow.
• Collect and route records using the Epic EMR system.
• Perform clerical duties, scheduling, and records management to support patients and staff.

Skills

Medical admin experience

Front desk experience

Customer service

Phone etiquette

Multi-tasking

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center and Clinics is seeking a Patient Services Representative for our Bellevue clinic. The role provides patient check-in support and front office services, coordinating communications among staff, patients, and providers with the Epic EMR system.

The position requires a high school diploma or GED and at least 1 year in medical administrative work with strong customer service and communication skills. Perks include health benefits and tuition reimbursement.