Patient Experience Specialist (Front Desk)

7 Overlake Medical Clinics LLC; Bellevue (IA); On-site; USD 34,000 - 51,000; Part time

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative for our Bellevue clinic. The role involves providing customer and front office services to patients and coordinating communications among staff, patients, and providers about check-in processes.

You will collect records and ensure distribution to appropriate staff via Epic EMR, and perform clerical, scheduling, and records activities in support of patients and staff. Per diem position with competitive hourly pay.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Detail oriented

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center and Clinics is seeking a Patient Services Representative for our Bellevue clinic. The role involves providing customer and front office services to patients and coordinating communications among staff, patients, and providers about check-in processes.

You will collect records and ensure distribution to appropriate staff via Epic EMR, and perform clerical, scheduling, and records activities in support of patients and staff. Per diem position with competitive hourly pay.