Patient Services Specialist - Front Desk & Scheduling

Graceworks Lutheran Services; Anderson (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Health, Vision, and Dental Insurance

401(k) Retirement Plan

Job summary

ACCESS Family Care in Anderson, MO is seeking a dedicated Medical Patient Service Representative to deliver front-line support for patients and ensure smooth office operations. The role emphasizes courtesy, accuracy, and HIPAA-compliant handling of information.

You will greet patients, help schedule visits, verify insurance, collect payments, and maintain records while coordinating with clinical staff in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Previous medical office or customer service experience is preferred.
• Knowledge of medical terminology and insurance processes is a plus.
• Strong communication and organizational skills.
• Ability to multitask and work effectively in a team environment.

Responsibilities

• Greet and assist patients in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments.
• Verify insurance information and collect patient payments.
• Maintain accurate patient records and documentation.
• Answer incoming phone calls and respond to inquiries.
• Coordinate with clinical staff to ensure efficient patient flow.
• Uphold confidentiality and compliance with HIPAA standards.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

ACCESS Family Care in Anderson, MO is seeking a dedicated Medical Patient Service Representative to deliver front-line support for patients and ensure smooth office operations. The role emphasizes courtesy, accuracy, and HIPAA-compliant handling of information.

You will greet patients, help schedule visits, verify insurance, collect payments, and maintain records while coordinating with clinical staff in a fast-paced healthcare setting.