Patient Access & Front Desk Specialist

Family Care Health Centers; St. Louis, Northern (MO, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Family Care Health Centers in Missouri is looking for a Front Desk Associate to join the Operations Team. The role combines telephone operator, front desk receptionist, appointment scheduler, medical records clerk, and interpreter services, ensuring high-quality patient service and accurate record handling.

The position requires strong customer service, communication, and computer skills, with attention to confidentiality and HIPAA compliance.

Qualifications

• High School Diploma or GED required.
• One year medical office experience or equivalent required.
• Typing 40 WPM preferred.
• Knowledge of medical terminology preferred.
• Excellent computer, communication and customer service skills.
• Excellent organizational skills.
• Bi-lingual speaking skills a plus.

Responsibilities

• Receives incoming telephone calls and schedules patient appointments.
• Answers all incoming calls, screens calls for providers, and routes to appropriate staff.
• Collects payments and provides receipts for visits.
• Creates and updates patients' electronic health records (EHR).
• Assists patients with the Sliding Fee Scale program and insurance information.
• Greets patients and visitors with excellent customer service.
• Submits money collected and end-of-day journal.
• Performs other duties as assigned.

Skills

Customer service

Communication

Typing 40 WPM

Computer skills

Organizational skills

Bi-lingual

Education

High School Diploma or GED

Job description

Family Care Health Centers in Missouri is looking for a Front Desk Associate to join the Operations Team. The role combines telephone operator, front desk receptionist, appointment scheduler, medical records clerk, and interpreter services, ensuring high-quality patient service and accurate record handling.

The position requires strong customer service, communication, and computer skills, with attention to confidentiality and HIPAA compliance.