Patient Experience & Scheduling Specialist

Bon Secours Mercy Health; Batavia Township (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health is seeking a Patient Services Representative for a physician office in the Anderson Neurology practice. You will register patients, verify demographics, collect insurance information and schedule appointments to ensure smooth patient flow.

Role requires excellent customer service, accurate data entry, and the ability to coordinate with multiple departments. Benefits include medical coverage, paid time off, and education support.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Processes patient registration and verifies demographics.
• Schedules appointments and enters information into the computer system.
• Explains financial options to patients and collects payments.
• Supports scheduling across multiple physician practice locations as needed.
• Reconciles cash drawer and handles patient payments accurately.

Skills

Customer service

Communication skills

Time management

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Electronic health records

Job description

Mercy Health is seeking a Patient Services Representative for a physician office in the Anderson Neurology practice. You will register patients, verify demographics, collect insurance information and schedule appointments to ensure smooth patient flow.

Role requires excellent customer service, accurate data entry, and the ability to coordinate with multiple departments. Benefits include medical coverage, paid time off, and education support.