Patient Services Specialist — Front Desk & Scheduling

Summit Health Management; Albion Place (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly Patient Service Representative to greet patients, manage the registration process and ensure smooth clinic flow. You will handle phone inquiries, verify insurance, collect payments and coordinate scheduling across multiple satellite offices.

The role requires strong English communication, excellent customer service, and solid basic computer skills to operate EHR and practice management systems in a fast-paced clinic environment.

Qualifications

• High School Graduate or GED required. Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients and families in a friendly professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer telephone promptly and direct calls; take accurate messages.
• Inform patients of delays and assist with patient comfort while awaiting physicians.
• Post self-pay charges, collect payments and provide receipts; reconcile daily payments.
• Open/close batches, reconcile collections and prepare deposits.
• Scan insurance cards and process verifications; update patient accounts.
• Schedule appointments accurately and confirm future visits; review eligibility.

Skills

Customer service

English communication

Organization

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Office software

Job description

VillageMD is seeking a friendly Patient Service Representative to greet patients, manage the registration process and ensure smooth clinic flow. You will handle phone inquiries, verify insurance, collect payments and coordinate scheduling across multiple satellite offices.

The role requires strong English communication, excellent customer service, and solid basic computer skills to operate EHR and practice management systems in a fast-paced clinic environment.