Patient Experience Specialist

Summit Health Management; Avon (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

VillageMD is seeking a patient services representative to greet visitors, register patients and maintain efficient flow. You will answer calls, verify insurance, collect payments and provide receipts, while updating demographics and HIPAA forms.

You will schedule appointments, assist with pre-authorizations, enter orders for tests, and coordinate with clinical staff to ensure timely care across satellite offices as needed.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.

Responsibilities

• Greet visitors, patients, and families in a friendly professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide customer service to patients/families.
• Answer telephones, route calls, and provide accurate messages.
• Inform patients of delays and assist with patient comfort.
• Post self-pay charges, collect payments, and provide receipts.
• Reconcile daily payments and align with scheduling.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify insurance, and update patient accounts.
• Update patient demographics, insurance, HIPAA forms, and financial waivers.
• Schedule appointments per guidelines and maintain waitlists.
• Confirm future appointments and manage recalls.
• Review eligibility and phone reports.
• Schedule and enter orders for tests/procedures; coordinate with workflows.
• Assist with pre-authorizations with care resources and staff.
• Complete referrals in system; communicate issues to supervisor.

Education

High School Diploma or GED

Associate Degree preferred

English communication

Multitasking

Tools

EHR

Practice Management System

Windows-based software

Job description

VillageMD is seeking a patient services representative to greet visitors, register patients and maintain efficient flow. You will answer calls, verify insurance, collect payments and provide receipts, while updating demographics and HIPAA forms.

You will schedule appointments, assist with pre-authorizations, enter orders for tests, and coordinate with clinical staff to ensure timely care across satellite offices as needed.