Patient Services & Insurance Verification Specialist

Aurora Health Care; Sheboygan (WI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Advocate Health seeks a Patient Service Representative to be the first point of contact for patients, handling registrations, demographics, insurance information, and financial responsibilities with accuracy and courtesy.

This role supports revenue cycle processes, ensures HIPAA compliance, and collaborates with clinical and administrative teams to deliver a smooth patient experience and maintain timely payments.

Qualifications

• Experience in customer-focused environments and familiarity with medical office workflows.
• Ability to collect, verify and explain patient insurance information clearly.
• Knowledge of HIPAA requirements and maintaining confidentiality.

Responsibilities

• Register patients, collect demographics, insurance data and co-pays.
• Verify eligibility and explain financial responsibilities to patients.
• Maintain confidentiality and ensure compliance with HIPAA and EMTALA.
• Assist with scheduling, patient directions and coordinating with care teams.
• Utilize EPIC EMR and office tools to manage queues and data accuracy.

Skills

Customer service

Communication

Multitasking

Attention to detail

HIPAA compliance

Insurance concepts

EPIC EMR

Cash handling

Computer literacy

Professional demeanor

Education

High School Diploma

Tools

EPIC EMR

Microsoft Office

Internet

Phone technology

Job description

Advocate Health seeks a Patient Service Representative to be the first point of contact for patients, handling registrations, demographics, insurance information, and financial responsibilities with accuracy and courtesy.

This role supports revenue cycle processes, ensures HIPAA compliance, and collaborates with clinical and administrative teams to deliver a smooth patient experience and maintain timely payments.