Patient Services Specialist: Scheduling, Records & Billing

AON Central Services, LLC; United States; On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Flexible work options

Health insurance

401k with match

Paid time off (PTO)

Career development

Job summary

American Oncology Network (AON) is seeking a Patient Services Specialist to support patient intake, scheduling, records, and billing in a multi-site oncology setting. The role emphasizes accuracy, exceptional customer service, and teamwork across the Business Office.

The PSS handles patient payments, EMR data entry, and coordination with clinicians, while supporting access and privacy compliance in a fast-paced environment.

Qualifications

• High School Diploma required; associate degree preferred.
• Minimum of one year of experience in a healthcare setting, physician office preferred.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and verify identity; collect payments and document in EMR.
• Schedule appointments, manage physician calendars, and reschedule as needed.
• Create and maintain patient charts in EMR and billing systems.
• Post payments, balance cash drawers, and assist with daily reconciliation.
• Ensure HIPAA compliance and provide coverage across locations.

Skills

Interpersonal skills

Communication

Multitasking

Customer service

Microsoft Word

Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network (AON) is seeking a Patient Services Specialist to support patient intake, scheduling, records, and billing in a multi-site oncology setting. The role emphasizes accuracy, exceptional customer service, and teamwork across the Business Office.

The PSS handles patient payments, EMR data entry, and coordination with clinicians, while supporting access and privacy compliance in a fast-paced environment.