Patient Services Specialist - Front Desk & MyChart Pro

Cleveland Clinic; Pompano Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Cleveland Clinic in Florida seeks a Patient Service Specialist to provide front-end support at the Parkland Primary Care Office and Physical Therapy during rotating shifts. You will register patients, verify insurance, collect co-pays and guide patients through MyChart and Appointment Pass.

The role emphasizes a patient-first experience, collaboration with caregivers, and flexibility to travel to North Broward sites as needed.

Qualifications

• High School Diploma or GED with two years of related experience, or an associate's degree with one year, or a bachelor's degree.
• Strong PC skills for data entry and retrieval.
• Excellent communication and organizational abilities.

Responsibilities

• Register patients and schedule visits, verify insurance and process co-pays.
• Provide front-end support for multiple clinics and coordinate with interpreters.
• Assist with MyChart enrollment, appointment scheduling and patient outreach.
• Maintain accurate patient information and convey a welcoming patient experience.
• Support process improvements and monitor service quality metrics.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Appointment scheduling software

Job description

Cleveland Clinic in Florida seeks a Patient Service Specialist to provide front-end support at the Parkland Primary Care Office and Physical Therapy during rotating shifts. You will register patients, verify insurance, collect co-pays and guide patients through MyChart and Appointment Pass.

The role emphasizes a patient-first experience, collaboration with caregivers, and flexibility to travel to North Broward sites as needed.