Patient Experience Specialist — Clerical Float

Cleveland Clinic; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Health System in Coral Springs is seeking a Patient Service Specialist - Clerical Float to join our Ambulatory Team at the Coral Springs FHC Surgery Center. This role floats to six ambulatory locations in Broward County, providing patient-centered clerical support.

You will handle calls, calendar tasks, registrations, insurance verifications, referrals and scheduling while delivering compassionate service and helping patients use MyChart and Appointment Pass.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• An Associate’s Degree and one year of experience.
• A Bachelor’s Degree.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Phone triage

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC Windows

MyChart

Appointment Pass

Job description

Cleveland Clinic Health System in Coral Springs is seeking a Patient Service Specialist - Clerical Float to join our Ambulatory Team at the Coral Springs FHC Surgery Center. This role floats to six ambulatory locations in Broward County, providing patient-centered clerical support.

You will handle calls, calendar tasks, registrations, insurance verifications, referrals and scheduling while delivering compassionate service and helping patients use MyChart and Appointment Pass.