Patient Services Specialist: Front Desk & Insurance

nspcexternal; McLean (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

NSPC in McLean, VA is seeking a Patient Services Coordinator to handle front desk operations, insurance coordination, and medical records with a focus on service excellence. This role supports quality patient care across patients, providers, and the organization.

You will greet patients, collect demographics and insurance data, maintain schedules, process payments, and assist the clinical team while ensuring HIPAA compliance and accurate chart handling.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related administrative experience, preferably in healthcare.
• Strong written and verbal communication and customer service skills.
• Proficient with Microsoft Office; familiarity with EMR/scheduling systems.

Responsibilities

• Greet patients and collect registration information.
• Verify demographics and insurance information; scan IDs.
• Manage patient flow and waiting area; communicate appointment details.
• Schedule, confirm, and cancel appointments per NSPC guidelines.
• Answer calls and route messages; manage administrative communications.
• Back-up clinical support for expediting patient visits.
• Process check-out: collect co-pays, schedule follow-ups, and note payments.

Skills

Communication skills

Customer service

MS Office

Confidentiality

Organization

Education

High school diploma or GED

Tools

Microsoft Office

EMR software

Job description

NSPC in McLean, VA is seeking a Patient Services Coordinator to handle front desk operations, insurance coordination, and medical records with a focus on service excellence. This role supports quality patient care across patients, providers, and the organization.

You will greet patients, collect demographics and insurance data, maintain schedules, process payments, and assist the clinical team while ensuring HIPAA compliance and accurate chart handling.