Patient Services & Insurance Coordinator

nspcexternal; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

NSPC in the United States is seeking a Patient Services Coordinator to manage front desk coordination, insurance coordination, and medical records. You will greet patients, verify demographics and insurance, schedule appointments, and support the clinical team with administrative tasks.

The role emphasizes service excellence, confidentiality, HIPAA compliance, and proficiency with Microsoft Office and scheduling systems.

Qualifications

• High school diploma or GED required.
• At least one year of administrative experience, preferably in healthcare.
• Excellent verbal and written communication skills.
• Ability to provide outstanding customer service while maintaining patient care.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to learn new software for electronic patient records and scheduling.

Responsibilities

• Greet patients, collect demographic/insurance information, complete registrations, and assist with check-in/check-out procedures.
• Manage patient flow and scheduling, including follow-ups, confirmations, and cancellations.
• Answer and route telephone calls; respond to emails and messages in a timely manner.
• Verify patient demographics and insurance details; update records and ensure accurate claim payments.
• Obtain authorizations, referrals, and ensure required documentation for appointments.
• Prepare and transmit medical records and coordinate requests with providers.
• Back-up support for clinical team to expedite patient visits as needed.
• Contribute to training and monitoring of administrative staff; improve workflows.

Skills

Customer service

Communication skills

Confidentiality

Organizational skills

Microsoft Office

Software literacy

HIPAA compliance

Education

High school diploma or GED

Tools

Electronic medical records systems

Practice management scheduling systems

Job description

NSPC in the United States is seeking a Patient Services Coordinator to manage front desk coordination, insurance coordination, and medical records. You will greet patients, verify demographics and insurance, schedule appointments, and support the clinical team with administrative tasks.

The role emphasizes service excellence, confidentiality, HIPAA compliance, and proficiency with Microsoft Office and scheduling systems.