Patient Access & Front Desk Coordinator

nspcexternal; Fair Oaks (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

NSPC seeks a Patient Services Coordinator to manage front desk administration, insurance coordination, and medical records. The role emphasizes service excellence and ensuring quality patient care for patients, providers, and the organization.

Responsibilities include greeting patients, handling check-in/check-out, verifying demographics and insurance, scheduling, answering calls, processing messages, and supporting the clinical team while maintaining HIPAA compliance.

Qualifications

• High school diploma or general education degree (GED) equivalent.
• At least one year of related administrative experience and/or training, preferably in a healthcare environment.
• Ability to maintain complete confidentiality of information at all times.
• Excellent verbal and written communication skills
• Ability to understand and demonstrate outstanding customer service skills while maintaining the highest level of patient care at all times
• Excellent organizational/multi-tasking skills with acute attention to details
• Aptitude to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Ability to learn and use new software technologies for electronic patient medical records and practice management scheduling systems

Responsibilities

• Greets patients in waiting area and collects registration information.
• Performs patient check-in procedures including demographics/insurance verification and scanning IDs.
• Manages center patient flow and maintains waiting area cleanliness.
• Maintains overall patient schedule and follow-up appointments.
• Answers all telephone calls and routes inquiries appropriately.
• Checks administrative messages and completes system tasks; replies to emails.
• Back-up support for clinical team by expediting patient visits.
• Performs patient check-out procedures and handles co-pays and payments.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Verbal communication

Written communication

Multitasking

HIPAA awareness

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Practice management software

Job description

NSPC seeks a Patient Services Coordinator to manage front desk administration, insurance coordination, and medical records. The role emphasizes service excellence and ensuring quality patient care for patients, providers, and the organization.

Responsibilities include greeting patients, handling check-in/check-out, verifying demographics and insurance, scheduling, answering calls, processing messages, and supporting the clinical team while maintaining HIPAA compliance.