Patient Care Coordination Specialist

nspcexternal; Lansdowne (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

NSPC is seeking a Patient Services Coordinator to handle front desk coordination, insurance coordination, and medical records. The role emphasizes service excellence to meet patient and provider needs in a clinical setting.

The position requires at least one year of healthcare admin experience, strong communication skills, and proficiency with MS Office and EMR/scheduling systems. The candidate should maintain strict confidentiality and patient-centered care.

Qualifications

• High school diploma or GED required.
• At least one year of related administrative experience, preferably healthcare.
• Maintain confidentiality of information at all times.
• Excellent verbal and written communication skills.
• Outstanding customer service while ensuring patient care.
• Strong organizational and multi-tasking abilities.
• Ability to learn new software technologies for EMR and scheduling systems.

Responsibilities

• Greets patients and collects registration/visitation information.
• Performs check-in procedures and verifies demographics and insurance.
• Manages patient flow and waiting area cleanliness.
• Maintains and updates the patient schedule and follow-up appointments.
• Answers calls and manages messages, emails, and faxes.
• Back-up support for the clinical team to expedite visits.
• Performs check-out tasks, schedules follow-ups, and processes payments.
• Coordinates insurance verifications and authorizations as required.
• Transmits referral and records requests and ensures HIPAA compliance.
• Maintains accurate patient charts and filing.

Skills

Front desk coordination

Insurance coordination

Medical records

Customer service

Microsoft Office

HIPAA compliance

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Office software (MS Office)

Job description

NSPC is seeking a Patient Services Coordinator to handle front desk coordination, insurance coordination, and medical records. The role emphasizes service excellence to meet patient and provider needs in a clinical setting.

The position requires at least one year of healthcare admin experience, strong communication skills, and proficiency with MS Office and EMR/scheduling systems. The candidate should maintain strict confidentiality and patient-centered care.