Patient Experience Coordinator

National-Spine-and-Pain-Center; Glen Burnie (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

National-Spine-and-Pain-Center is seeking a Patient Services Coordinator to manage front desk coordination, insurance coordination, and medical records in a busy clinical setting. The role emphasizes service excellence to support patients, providers, and NSPC as a whole.

The ideal candidate will have a high school diploma or GED, at least one year of healthcare-administrative experience, strong confidentiality and communication skills, and proficiency with Microsoft Office and EMR/scheduling

Qualifications

• High school diploma or GED required.
• At least 1 year of related administrative experience, preferably healthcare.
• Ability to maintain confidentiality of information at all times.
• Excellent verbal and written communication skills.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Greet patients and handle registration/visitation information.
• Perform check-in procedures and collect demographics/insurance data.
• Manage patient flow, appointments, confirmations, and reminders.
• Answer calls and respond to emails, faxes, and referrals.
• Coordinate insurance verifications and authorizations as needed.
• Prepare and file medical records, and ensure HIPAA compliance.

Skills

Customer service

Communication skills

Confidentiality

Organizational skills

Microsoft Office

Healthcare office experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Scheduling software

Job description

National-Spine-and-Pain-Center is seeking a Patient Services Coordinator to manage front desk coordination, insurance coordination, and medical records in a busy clinical setting. The role emphasizes service excellence to support patients, providers, and NSPC as a whole.

The ideal candidate will have a high school diploma or GED, at least one year of healthcare-administrative experience, strong confidentiality and communication skills, and proficiency with Microsoft Office and EMR/scheduling