Patient Experience Specialist

nspcexternal; Cave Spring (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

NSPC is seeking a Patient Services Coordinator to handle front desk coordination, insurance coordination, and medical records. You will ensure service excellence and assist the clinical team while maintaining patient privacy and accuracy in data entry.

In addition, you will manage check-ins/outs, verify insurance, obtain authorizations, and maintain charts in a HIPAA-compliant environment. Strong communication and organizational skills are essential to support patients, providers, and NSPC.

Qualifications

• High school diploma or GED required.
• At least one year of related administrative experience, preferably in healthcare.
• Maintain complete confidentiality of information at all times.
• Excellent verbal and written communication skills.
• Strong customer service and patient-care focus.
• Excellent organizational and multi-tasking abilities.
• Proficient with Microsoft Office Suite and able to learn new software.

Responsibilities

• Front desk: greet patients, collect registration and insurance information.
• Manage patient check-in/out, scheduling, reminders, and payments.
• Coordinate insurance eligibility, benefits, authorizations, and referrals.
• Process electronic verifications and notify patients of eligibility.
• Maintain patient charts, medical record requests, and HIPAA compliance.
• Train and supervise administrative staff, improve workflows.
• Ensure spaces are organized and compliant with NSPC policies.

Skills

Customer service

Communication

Confidentiality

Organizational skills

Multi-tasking

Follow instructions

Technology adaptability

Education

High school diploma or GED

Tools

Microsoft Office Suite

EMR software

Scheduling systems

Job description

NSPC is seeking a Patient Services Coordinator to handle front desk coordination, insurance coordination, and medical records. You will ensure service excellence and assist the clinical team while maintaining patient privacy and accuracy in data entry.

In addition, you will manage check-ins/outs, verify insurance, obtain authorizations, and maintain charts in a HIPAA-compliant environment. Strong communication and organizational skills are essential to support patients, providers, and NSPC.