Patient Services Specialist – Front Desk & EHR Pro

Atrium Health; Sparta (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health is seeking a detail-oriented Registration Specialist to support patient intake and insurance verification. You will collect demographics, verify eligibility, and help patients understand financial responsibilities while delivering exceptional customer service.

Responsibilities include maintaining accurate EHR data, coordinating appointments, and assisting with patient inquiries. Strong communication and multitasking skills are essential in a fast-paced healthcare setting.

Qualifications

• Knowledge of HIPAA regulations and patient privacy requirements.
• Excellent communication and interpersonal skills with patients and staff.
• Ability to multitask, prioritize, and maintain accuracy in fast-paced environments.
• Familiarity with insurance processes, eligibility checks, and patient liability concepts.

Responsibilities

• Create and maintain the initial patient electronic health record within the EHR system.
• Check in and register patients, verify demographics and insurance information, collect payments.
• Explain financial responsibilities and assist with billing questions for patients.
• Ensure compliance with HIPAA, EMTALA, and patient rights regulations.
• Schedule appointments and coordinate test preparations, arrivals, and directions to facilities.
• Provide outstanding customer service and assist patients with transportation or interpreter needs.
• Monitor and manage electronic health record work queues according to department procedures.

Skills

Customer service

HIPAA compliance

Attention to detail

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Atrium Health is seeking a detail-oriented Registration Specialist to support patient intake and insurance verification. You will collect demographics, verify eligibility, and help patients understand financial responsibilities while delivering exceptional customer service.

Responsibilities include maintaining accurate EHR data, coordinating appointments, and assisting with patient inquiries. Strong communication and multitasking skills are essential in a fast-paced healthcare setting.