Patient Service Specialist I: Front Desk & Registration

Atrium Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Job summary

Atrium Health is seeking a Patient Service Representative to support the Enterprise Revenue Cycle at Carolinas Medical Center. The role involves registering patients, verifying demographics and insurance, collecting co-pays and guiding patients through financial responsibilities.

The position requires strong customer service, attention to detail and excellent communication in a fast-paced healthcare setting. Work hours include a 32-hour week with specific weekday shifts.

Qualifications

• Demonstrate adherence to HIPAA and patient privacy guidelines.
• Provide excellent customer service in a high-volume setting.
• Communicate clearly with patients, families and staff.

Responsibilities

• Register patients and verify demographics, insurance and payment responsibilities.
• Explain financial obligations and assist with co-pays and billing questions.
• Maintain confidentiality and accuracy in patient records and EHR.

Skills

HIPAA compliance

Customer service

Communication skills

Multitasking

Education

High School Graduate

Job description

Atrium Health is seeking a Patient Service Representative to support the Enterprise Revenue Cycle at Carolinas Medical Center. The role involves registering patients, verifying demographics and insurance, collecting co-pays and guiding patients through financial responsibilities.

The position requires strong customer service, attention to detail and excellent communication in a fast-paced healthcare setting. Work hours include a 32-hour week with specific weekday shifts.