Patient Experience Concierge — Front Desk & Registration

273 Atrium Health North Market Network, LLC; North Carolina; On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits including,

Defined contribution retirement with 2

Educational Assistance Program

Paid Time Off programs

Adoption assistance and paid parental

Job summary

273 Atrium Health North Market Network, LLC seeks a Front Desk Specialist to support patient registration, verify insurance, schedule appointments, and ensure accurate billing entry in a fast-paced outpatient setting.

You will engage patients with empathy, maintain confidentiality, and cooperate with billing and front-office teams; a high school diploma is required; experience with medical records software is preferred. 40 hours per week, non-exempt position.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines.
• Assist billing functions accurately and/or directs to appropriate billing office.
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Computer experience

Patient registration

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

273 Atrium Health North Market Network, LLC seeks a Front Desk Specialist to support patient registration, verify insurance, schedule appointments, and ensure accurate billing entry in a fast-paced outpatient setting.

You will engage patients with empathy, maintain confidentiality, and cooperate with billing and front-office teams; a high school diploma is required; experience with medical records software is preferred. 40 hours per week, non-exempt position.