Patient Services & Financial Clearance Specialist

Atrium Health; Salisbury (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible Spending Accounts

Adoption assistance

Defined contribution retirement

Educational Assistance Program

Job summary

Atrium Health is seeking a Patient Services Representative I to support patient registration and financial clearance at the Lexington & Salisbury clinics. You will collect demographics and insurance data, verify benefits, and explain estimated liabilities to patients.

The role requires multitasking, problem solving, and a customer-focused approach, with responsibilities across admissions, referrals, and payments in a fast-paced ambulatory setting.

Qualifications

• High school diploma or GED required.
• Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.

Responsibilities

• Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
• Ensures all patient demographic and insurance information is complete and accurate
• Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred
• Verifies insurance benefits. Obtains, calculates and collects the patient\'s out of pocket financial liability. Requests and collects past due and present balances or estimates due
• Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate
• Identifies patients in need of financial assistance and refers patients to Financial Counselor
• Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

Skills

Issue identification

Critical thinking

Medical terminology

Oral and written communication

Confidential information handling

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Atrium Health is seeking a Patient Services Representative I to support patient registration and financial clearance at the Lexington & Salisbury clinics. You will collect demographics and insurance data, verify benefits, and explain estimated liabilities to patients.

The role requires multitasking, problem solving, and a customer-focused approach, with responsibilities across admissions, referrals, and payments in a fast-paced ambulatory setting.