Patient Experience Coordinator

Oncology Voice Network LLC; Fort Myers (FL); Hybrid; USD 34,000 - 48,000; Full time

Job summary

SunState Medical Specialists, Fort Myers, FL, is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high-quality, professional service.

You will manage patient flow, respond to billing inquiries, schedule appointments, maintain patient records, and help with referrals and documentation, working closely with the clinical team to improve the patient experience.

Qualifications

• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.

Responsibilities

• Customer Service: monitor and respond to patient needs and feedback.
• Direct patient flow and scheduling, ensuring timely appointments and sign-in protocols.
• Answer telephone calls promptly and respond to queries under privacy policy.
• Maintain patient records and assist with billing/insurance questions.
• Support physicians and internal customers; assist with referrals and documentation.

Skills

Administrative experience

Customer service

Communication skills

Organization

Team coordination

Billing knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

SunState Medical Specialists, Fort Myers, FL, is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high-quality, professional service.

You will manage patient flow, respond to billing inquiries, schedule appointments, maintain patient records, and help with referrals and documentation, working closely with the clinical team to improve the patient experience.