Patient Services Lead — Clinic Operations & Care

OneOncology; Fort Lauderdale (FL); Hybride; USD 22 000 - 30 000; Plein temps

Résumé du poste

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and Physicians, ensuring a high quality, professional service and smooth operation of the practice.

You will handle patient scheduling, billing inquiries, front-desk duties, and coordinate with physicians, with emphasis on privacy and efficient patient flow.

Qualifications

• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers

Responsabilités

• Provide administrative support to staff, patients and physicians to ensure high-quality service.
• Maintain patient flow and direct as appropriate to optimize efficiency.
• Answer calls promptly and handle patient inquiries with privacy in mind.
• Support billing inquiries and insurance payments as needed.
• Maintain and improve waiting and public spaces for patients and staff.
• Register new patients accurately and ensure records are up-to-date.
• Schedule physician appointments based on availability and timeframes.
• Assist with patient documentation and referrals as required.
• Admit and discharge patients around visits and follow-ups.

Connaissances

Administrative experience

Customer service

Communication skills

Organization

Teamwork

Time management

Billing knowledge

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Clinical administration systems

Description du poste

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and Physicians, ensuring a high quality, professional service and smooth operation of the practice.

You will handle patient scheduling, billing inquiries, front-desk duties, and coordinate with physicians, with emphasis on privacy and efficient patient flow.